Terms & conditions
MOON By Maxine Tromp CC
(Reg No: 2001/035284/23)
TERMS AND CONDITIONS
All online purchase transactions for the supply of products by MOON shall be subject to these standard terms and conditions of sale. These terms and conditions will always be subject to the provisions of the Consumer Protection Act, Act 68 of 2008, as amended and read with its Regulations (”the Act”).
2.1MOON and the Customer agree to be bound by these standard terms and conditions of sale in transactions relating to the purchase of the products of MOON.
2.2Customers can register online prior to purchasing, thereby accepting MOON’s terms and conditions.
Purchase orders will be made online. MOON reserves the right to decline any order.
4.1Payment by the Customer shall be made either by online credit card payment i.e. Payfast or by electronic funds transfer
4.2MOON undertakes to maintain strict confidentiality in respect of the Customer’s credit cards and account information.
4.3Ordered goods will not be despatched unless payment as aforementioned is finally processed and finalised.
5.1MOON will endeavour to process delivery by despatching ordered goods by not later than seven (7) days after notification to MOON of confirmation of payment by the Customer for the ordered goods.
5.2Delivery costs other than to a major centre within the Republic of South Africa will be quoted in addition to the standard costs recorded in clause 5.5 and will be for the Customers account.
5.3MOON’s designated courier will endeavour to deliver on three occasions and if unsuccessful the Customer will be liable for the expense of further attempts by the couriers to deliver.
5.4 The Customer will be able to fast track progress of delivery.
5.5Costs of delivery are R50.00 including VAT, door to door nationwide within the Republic of South Africa, as indicated in the designated map. Reference to the map is accessible online.
5.6Delivery will only be affected in the territory of the Republic of South Africa.
Ownership in respect of the goods will remain vested in MOON until fully paid for by the Customer.
- CUSTOMERS RIGHT TO CANCEL/ RETURN
7.1 The Customer has the right in terms of Section 17 of the Act to cancel an order for goods. Upon notice of such cancellation the Supplier will be entitled to require payment of a reasonable charge for the cancellation of the order which charge shall be not less than the initial costs of despatch of the goods by MOON and also the costs of return despatch of the goods by the Customer to MOON. MOON shall be entitled to deduct its reasonable charges from the amount to be refunded to the Customer.
7.2Any cancellation shall be effected by the Customer within ten (10) days after delivery to the Customer of the goods, in compliance with Section 20(2)(d) of the Act.
7.3 The Customer will not use or abuse the goods if the Customer avails itself of its right to cancel the transaction as contemplated in this clause 7.
7.4 In the event that the Customer returns ordered goods, any exchange order shall be deemed to be a new order and shall be subject to all terms and conditions of this agreement.
7.5 The return of goods will be pre-arranged with MOON for which purpose the Customer will complete the prescribed product return form available online and which will be forwarded to MOON. MOON will forward a return authorisation document to the Customer which document shall accompany the returned goods.
7.6 The return goods shall be properly protected in its original packaging and in unused and undamaged condition when dispatched to MOON.
7.7Costs of return will be for the account of the Customer.
7.8 For hygiene reasons underwear, swimwear and earrings are not returnable.
- GIFT VOUCHERS
MOON will upon request make electronic gift vouchers available for purchases online. Such gift vouchers will be valid for a period of twelve (12) months after purchase.
- CATALOGUE MARKETING
In compliance with the provisions of Section 33(3) of the Act MOON discloses the following information:
9.1 the supplier under this agreement is MOON Trading CC, Registration number 2001/035284/23;
9.2physical business premises – 54 Maple Street, Pomona, Kempton Park;
9.3VAT number – 4870204619;
9.4main business – online retailer;
9.5payment to be made in South African Rands;
9.6delivery will be effected by courier;
9.7 the identity of goods will be disclosed to the Customer and delivery will be effected at the nominated address of the Customer; any complaints can be lodged telephonically at the call centre of MOON at 011 849 9900, e-mail address: firstname.lastname@example.org, website: http://www.moonclothing.co.za
10.1MOON acknowledges that the goods have an implied warranty that the goods are reasonably suitable for the purposes for which they are intended. The warranty provisions of the Act shall apply subject that the warranty will terminate on any of the following incidents:
10.1.1faults resulting from normal wear and tear;
10.1.2damage arising from incorrect usage;
Should the Customer fail to make any payment to MOON under any contract or should the Customer be in breach of the provisions of these terms and conditions and fail to remedy such breach seven (7) days after receiving written demand that it be remedied MOON shall be entitled without prejudice to any other remedy to cancel the agreement with the Customer with immediate effect.
Delivery & Shipping Policy & Fees
We use Fastway Couriers for all our deliveries, and charge a flat rate of R50. Please note that your order will only be shipped once payment is received. All parcels are shipped on weekdays only between 9am and 5pm, excluding public holidays.
Returns Policy and Procedure
- Purchased items may only be returned if the item hasn’t been worn, washed or damaged in anyway, if all the original label, swing tickets and size stickers are attached.
- Items must be returned within 10 days of receiving, and will be refunded in full.
- Please note that sales items can not be refunded or exchanged.
- All you need to do is send an email to email@example.com with details of the item you are returning and state whether you require a refund or an exchange.
- We will email you instructions on how to return the product.
- Customers are responsible for all return costs – via Post Net.
- Please note orders that were shipped via courier/delivery or overnight will only be refunded for the value of the goods purchased and not the shipping.